Fair Go Casino FAQ 2026: Answers for Aussie Players

Registration only takes a few minutes. Choose to sign up, fill in your personal details exactly as they appear on your ID, set a strong password and confirm your email or phone if asked. Once you accept the terms, your account is ready. Please give us accurate information, as it saves delays when you verify later.

You must be 18 or older, or the legal gambling age in your state or territory if it's higher, and online gambling must be permitted where you live. We may ask for proof of age at any time. Each person can hold only one account, and accounts can't be shared or transferred.

Yes, verification is a standard part of playing responsibly and keeping accounts secure. We typically ask for photo ID and proof of address, and sometimes proof of your payment method. It's usually required before your first withdrawal, so uploading documents early helps avoid waiting around when you want to cash out.

Use the password reset option on the login screen and enter the email linked to your account. We'll send you a secure link to choose a new password. If the email doesn't arrive, check your spam folder, then contact our support team and we'll help you regain access safely.

Offers are listed in the promotions area of your account. Depending on the promotion, you may need to opt in, make a qualifying deposit or enter a code. Read the specific terms before you accept, because deposit minimums, game restrictions and expiry dates differ from one offer to the next.

If an offer needs a code, you'll usually see a promo or coupon field in the cashier or the promotions section. Enter the code exactly as shown, including any capital letters, before you confirm your deposit. If a code isn't accepted, check the expiry date and eligibility, or ask our support team.

Wagering requirements show how many times you must play through a bonus amount, and sometimes the deposit too, before winnings linked to it can be withdrawn. The exact multiple is stated in the offer terms. Because they affect what you can cash out, always read them before you opt in.

Not always. Pokies often contribute the most, while table games, live dealer games and some other titles may count for less or not at all. Certain games can also be excluded from bonus play. The contribution rules are listed with each promotion, so check them before you start.

Many bonuses cap the amount you can wager per spin or hand while the offer is active. Going over the cap can put your bonus and related winnings at risk. The limit, if there is one, is spelled out in the bonus terms, so keep an eye on your bet size.

Usually offers are applied one at a time, and a new bonus may not be claimable until the current one is completed or forfeited. The terms on each promotion explain how stacking works. If you're unsure which offer is active on your account, our support team can confirm.

Available options are shown in the cashier and can vary by account and location. They commonly include cards, e-wallets, bank-based methods and sometimes crypto. Minimum and maximum amounts appear next to each option before you confirm, so you always know the limits upfront.

Most deposits are credited quickly, often instantly, so you can get playing straight away. Occasionally a bank or payment provider adds a short delay. If your balance hasn't updated after a reasonable wait, keep your transaction reference handy and contact our support team so we can look into it.

Head to the cashier, choose the withdrawal option, pick your method and enter the amount. We generally process payouts back to the method you deposited with where possible. Make sure your account is verified and any active bonus requirements are met, as unfinished requirements can hold up a payout.

Timing depends on the method you choose and how quickly any checks are completed. There's usually a processing stage on our side, followed by the payment provider's own timeframe. Current estimates and any withdrawal limits are shown in the cashier, so check there for the most accurate guide.

Common reasons include incomplete verification, an unfinished bonus requirement or a mismatch between your account details and your payment method. Check that your documents are uploaded and approved first. If everything looks right and it's still pending, contact our team with your transaction details and we'll investigate.

Our guide covers a wide mix, including online pokies, blackjack, roulette, baccarat, video poker, specialty games and live dealer tables. Game availability can vary, and new titles are added over time. Many games offer a demo mode so you can get a feel for them before playing with real money.

Reputable games use certified random number generators so every outcome is independent and unpredictable. Each game also has a theoretical return-to-player percentage, shown in its information panel, which reflects long-run averages rather than what you'll see in a single session. No game or strategy can guarantee a win.

Yes. The site is designed to work smoothly in a modern mobile browser, so you can log in, deposit and play on your phone or tablet without installing anything. For the best experience, keep your browser up to date and use a stable connection.

First refresh the page and check your internet connection. Clearing your browser cache or switching to another browser often solves it. If a game freezes mid-round, don't worry, as rounds are recorded on the server. Still stuck? Tell our support team the game name and what you saw.

We use industry-standard encryption to protect data in transit, and we limit who can access your information. You can help by choosing a unique password, never sharing your login and logging out on shared devices. If you spot anything unusual on your account, tell us straight away.

Licensing details, including the regulator's name and licence information, should be shown clearly on the site, usually in the footer. We encourage you to check these details yourself before you play, and to read the terms and conditions so you understand the rules that apply to your account.

We support deposit limits, loss limits, session reminders, time-outs and self-exclusion, which you can set from your account or request through support. Using them early is a smart habit, not a sign of a problem. Only play with money you can afford to lose, and never chase losses.

You can ask for a short cooling-off period or a longer self-exclusion through your account settings or by contacting our support team. During the break, your account stays closed to play. We'll also suggest independent support services, and in Australia, free confidential help is available 24/7 through national gambling support lines.

If gambling is affecting your finances, relationships or wellbeing, please reach out. Australian players can contact the national Gambling Help service for free, confidential support at any hour. You can also talk to our support team about limits or exclusion. Asking for help early makes a real difference.