Contact Fair Go Casino Support | Australia 2026

We keep our contact options simple. The panel beside this page lists each channel we currently offer, along with its hours, so check it before you reach out. As a rule of thumb: use live chat when you need a quick answer while you're logged in, and use email when your question involves documents, screenshots or a longer explanation. Email also gives us a written record of your case, which makes follow-ups easier for both of us. We only list channels we actually staff, so you won't find a dead phone line or a made-up address here. If a channel is unavailable at a particular time, the panel will show our hours so you know when we're back.

A few details help us get to your answer in one reply instead of three. Please include your account username and the email address registered to your account. Describe what happened in plain words: what you expected, what you saw instead, and roughly when it occurred. Attach screenshots of any error messages, and add transaction IDs if your question is about a deposit or withdrawal. If it concerns a bonus, mention the offer name and the date you claimed it. Please never send your password, full card number or security codes. We will never ask for them, and you should keep them to yourself.

We read every message and aim to reply as quickly as our team can, in order of arrival. Live chat is the fastest route for simple questions, while email replies usually take longer because cases are reviewed properly before we answer. Complex matters, such as payment investigations or identity checks, can take extra time since they may involve other teams or third parties. Sending one clear message with all the details above is faster than several short ones. If you haven't heard back within the timeframe shown in the support panel, reply to your original email rather than starting a new thread, so your case keeps its place in the queue.

Many of our most common queries are about your account: updating personal details, recovering access, or completing identity verification. Verification is a standard step that helps keep your account secure and protects against underage play and fraud. If we ask for documents, we'll tell you exactly what we need and why. Clear, uncropped photos or scans of valid ID and proof of address usually move things along fastest. If you can't log in, contact us from the email address on file and tell us what you've already tried. We'll guide you through the safest way to regain access without putting your details at risk.

If you have a question about a deposit, a withdrawal or a pending transaction, send us the transaction ID, the payment method used, the amount and the date. That lets us trace it directly rather than asking you for details back and forth. Withdrawals may need your account to be verified first, and processing times can vary by payment method, so check the terms for your chosen option. Please be aware that a payment shown as pending on your bank's side isn't always visible to us until it clears. If you spot a payment you don't recognise on your account, contact us straight away.

If we've let you down, we want to know. Start by contacting our support team with the details of your issue and what outcome you're hoping for. If you're not satisfied with the reply, ask for your case to be escalated to a senior team member, and we'll review it again with fresh eyes. We aim to resolve complaints fairly and in writing, so keep your case reference handy. If you still feel the matter hasn't been resolved, you may be able to take it to the regulator named in our licensing information. Our licence details are shown in the site footer, and we won't claim any authority we don't hold.

Gambling should stay fun, and it should never be a way to solve money worries. If you'd like to set deposit limits, take a break or self-exclude, tell us and our team will action your request promptly and treat it with respect and discretion. You don't need to explain yourself. If you're finding it hard to stay in control, free and confidential support is available in Australia, including Gambling Help Online and the national helpline on 1800 858 858. You must be 18 or over to play. Please only wager what you can afford to lose, and remember there are no guarantees of winning.