Fair Go Casino Privacy Policy 2026

We collect the details you give us when you register and use your account: your name, date of birth, address, email address, phone number and chosen login credentials. We also record transaction information such as deposits, withdrawals, payment method details and gameplay history. To verify your identity, we may ask for KYC documents, typically a government-issued photo ID, proof of address and, where needed, proof of payment ownership. Finally, we gather technical data automatically, including your IP address, device type, browser and session activity.

We use your information to open and run your account, process payments, verify that you are of legal age and keep our platform fair and secure. We also use it to meet our legal obligations around anti-money-laundering and responsible gambling, to answer your questions through support, and to improve how our site and games perform. Where you have agreed to receive promotions, we use your contact details to tell you about offers. You can opt out of marketing messages at any time without affecting your ability to play.

We only handle your personal data when we have a valid reason to do so. Most of what we do rests on the need to deliver the service you signed up for, which means operating your account and processing your transactions. Other activities rely on our legal and regulatory duties, such as identity checks and record keeping. Some rely on our legitimate interests, for example preventing fraud and protecting the integrity of our games. Where we need your consent, such as for certain marketing, we ask for it clearly and you may withdraw it whenever you like.

We do not sell your personal data. We share it only where necessary and with appropriate safeguards. This includes payment providers who process your deposits and withdrawals, identity-verification partners who help us complete KYC checks, and technology suppliers who host and secure our systems. We may also disclose information to our gaming regulator, law enforcement or other authorities when the law requires it. Anyone who handles your data on our behalf is bound by confidentiality and data-protection commitments.

We keep your personal data only for as long as we need it for the purposes described here. While your account is active, we hold the information required to run it. After closure, we retain certain records, including identity documents and transaction history, for the period required by anti-money-laundering rules and other applicable regulations. Once those periods end, we delete or anonymise the data. Marketing preferences are kept until you change them so that we can honour your choices.

You have meaningful control over your information. Depending on the rules that apply to you, you may ask to see the personal data we hold, have inaccurate details corrected, request deletion where we no longer need the data, restrict or object to certain uses, and receive a copy of your data in a portable format. You can also withdraw consent for marketing at any moment. We will respond to genuine requests within a reasonable time, and we may need to confirm your identity first to protect your account.

Protecting your data is part of how we run the site. We use encryption for information in transit, restrict internal access to staff who need it for their role, and monitor our systems for unusual activity. Payment details are handled by specialist providers rather than stored casually on our servers. No online service can promise perfect security, so we also encourage good habits on your side: choose a strong, unique password, never share your login and tell us promptly if you suspect anyone else has accessed your account.

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how visitors use the site and support some marketing features. Essential cookies are needed for the platform to work, while others can usually be managed through your browser or our consent settings. For a full breakdown of the cookies we use, what each one does and how to change your choices, please see our cookie policy, which sits alongside this document.

Your information also helps us look after your wellbeing. We may use account activity to spot signs of harmful play and to apply tools such as deposit limits, time-outs and self-exclusion when you request them. Gambling should stay a form of entertainment, never a way to make money. If you ever feel it is becoming a problem, our team can help, and independent support services are available to Australian players. Play only within your means and only if you are of legal age.

To exercise any of your rights or raise a privacy concern, contact our Data Protection Officer through the support channels in your account, and we will direct your request to the right team. We may update this policy from time to time to reflect changes in our practices or the law. When we make material changes, we will notify you through the site or by email and update the date on this page, so please check back occasionally to stay informed.